Terms & Conditions

Mebelhome.es is owned and operated by Mebel Home SL. CIF: B70838222,  (hereinafter referred to as Mebel Home), C. El chopo de cosmópolis 4 29649 Las lagunas de Mijas, Malaga.

TEL. 674 555 181 - info@mebelhome.es. 

The company was established in 2024.

You can contact us at 674 555 181 (weekdays: 10.00 - 18.00 - Saturdays: 10.00 - 15.00) or at info@mebelhome.es, and we will try to respond within 2-3 business days.

You are also welcome to visit one of our store.

Prices

All prices include VAT and other taxes. The prices are daily prices and are in euro unless otherwise stated. The price indicated at the time of ordering is the applicable order price.

Delivery

Under normal circumstances, we ship orders within 2-10 business days depending on the destination in Spain. During the winter period, delivery times may be slightly longer, with a delivery time of 10-15 business days. For shorter distances, we handle the transportation ourselves, while for longer distances we use a transport company. When delivering with a transport company, the furniture is securely packed on pallets, and if no one is home at the time of delivery, the furniture will be placed appropriately. 

Your order will be delivered to the curb in front of your home at street level.

The driver does not enter your home with the items.

To have your order delivered, the delivery address must be accessible for a regular truck. The road to the address must also be passable for a truck. Therefore, delivery to summer houses, garden associations, or other locations with less convenient access may be challenging. If you are unsure whether a truck can reach your address, please contact our customer service at info@mebelhome.es.

Shipping Prices: Applies to delivery in Spain, including bridge-connected islands.

15 Euro package

30 Euro (1/2 pallet)

40 Euro (1:1 pallet)

Free pickup from our warehouse in El Faro, Malaga is also available.

We also offer delivery to most of Europe and the Nordic countries. Please contact us for shipping prices.

Payment

At Mebel Home SL, you have the following payment options:

Online payment with XXXX 

Payment in our stores with XXX

No fee is charged for payments on mebelhome.es.

Funds are only charged when the item is shipped.

Reservation of Amount

If you pay with an international payment card, the amount is reserved immediately.

The funds are reserved on your card or account until:

We charge the amount when we ship the item, or

Until the funds are released according to the agreement with your card issuer.

No larger amount than what you have approved can be charged.

Right of Complaint

The Consumer Protection Act’s rules on defects apply to product purchases.

There is a 2-year right of complaint on all products purchased from Mebel Home SL. If there is additional right of complaint or warranty, it will be specified separately on the invoice. This means that you can either get the item repaired, exchanged, a refund, or a discount on the price, depending on the specific situation, if the complaint is justified. Damage to the product due to user errors, handling errors, modifications, or gross misuse by the user is not covered by the right of complaint.

Please always contact us before returning an item.

Using the Right of Complaint

Complaints about faults and defects must be reported to Mebel Home ApS within a reasonable time after the fault/defect is discovered. If you complain within 14 days?of discovering the fault/defect, the complaint is always timely. The customer is strongly encouraged to provide a statement regarding the product’s fault or defect in connection with the complaint, as failure to do so may extend the process due to troubleshooting.

If you have sent an item in for return or complaint, you will always receive an email once we have received the item. The email will provide information about the further process regarding your return/complaint.

Proper Return

All products returned to Mebel Home SL. must be properly packed. We do not accept packages sent with cash on delivery.

Complaint Access

If you, as a consumer, wish to complain about your purchase, you should contact info@mebelhome.es or call 674555181.

PRIVACY POLICY

To enter into an agreement with us on mebelhome.es, we need the following information:

Name

Address

Phone number

Email address

We collect your personal data to deliver the product to you.

The personal data is registered with Mebel Home Sl. and stored for five years, after which the information is deleted.

When personal data is collected via our website, we ensure that it is always done with your explicit consent, so that you are informed exactly about what information is collected and why.

As a registered user, you always have the right to object to the registration. You also have the right to know what information is registered about you. These rights are granted under the Personal Data Act, and any inquiries regarding this should be directed to info@mebelhome.es.

The following from Mebelhome.es has access to the information registered about you: the director and employees of Mebelhome.es. The data controller at mebelhome.es is Oliver Merkur.

You have the right to be informed about what information we process about you.

If you believe that the information is inaccurate, you have the right to have it corrected. In some cases, we are obligated to delete your personal data if you request it. For example, if your data is no longer necessary for the purpose for which we used it. You can also contact us if you believe that your personal data is being processed in violation of the law. You can write to us at: info@mebelhome.es

What does Mebel Home use the information for?

When you register as a customer on www.mebelhome.es, we ask for a number of personal details. This is because we want to provide optimal service in connection with the registration and further processing of each order.

Handling of Personal Data

Personal data is used only internally. Information about name, address, phone number, etc., is treated with full confidentiality and used to process your order. When paying with a payment card, this information is sent directly and encrypted to our payment provider. Mebel Home Sl. does NOT have access to your account details. Unless otherwise stated, information is not encrypted, but all data is protected by a firewall. Mebel Home does not keep logs of customers’ visits to our website.

Other Recipients of Personal Data

We do not sell your information to third parties, and we do not transfer your personal data to countries outside the EU.

We only work with data processors in the EU or countries that provide adequate protection for your information.

If you have ordered delivery, information about your name, address, phone number, and email address will be shared with our transport company, currently XXX, for the purpose of delivering your purchases.

Registration Period

Legal requirements for business accounting mean that we must store your personal data for five years. According to the Personal Data Processing Act, you have the right to access and object to the information that concerns you.